Legal Info

Your agreement is with The Rider Social (part of Alpine Retreat – Châtel). Below are the booking terms and conditions of your agreement so please read them carefully before you book. When you make a booking and we accept it, a legally binding contract is made.

Making a Booking & Payment

All bookings are subject to these booking conditions. When you book a course with The Rider Social, you must submit a completed booking form accepting these conditions on behalf of all party members along with 25% of total cost per adult as a deposit or the full payment of the course cost if booking 8 weeks before departure.

If balance of the course is not made in full and on time, we reserve the right to cancel your booking and to apply the cancellation charges as set out below.

The person signing the booking form must be at least 18 years of age. If booking on behalf of  a group the party leader accepts responsibility for keeping all party members informed about booking details. Our agreement will be subject to French Law and to the exclusive jurisdiction of the French Courts.


Prices for the holiday are quoted in Euros and payments can be made in Euros. As we are based in France all prices are based on the current exchange rate. There will be no surcharges levied once the full payment of your holiday has been received by The Rider Social. Until such time as the full payment has been received, we reserve the right to pass on to you the amount of any increases due to currency fluctuations. No increase in costs as a result of currency fluctuations will be passed on unless the exchange rate changes by 5% or more. We reserve the right to surcharge you for such currency fluctuation in the same way the currency fluctuation decreases by more than 5% will be passed on to you. Payments made by card are taken in Euros, Alpine Retreat and The Rider Social is not liable for any international transaction charge made by your bank.

Single / Empty Bed Supplements

A supplement will be payable if guests wish to book a single room or keep beds empty to ensure exclusive use of the chalet, equivalent to half the adult price for that week.

Cancellation by you

Cancellation of your booking by any member of the party should be made by the party leader and inform us in writing immediately. Cancellation charges will apply per person as follows:

56 days or more Loss of deposit
55-42 days 25% of the holiday cost
41-28 days 50% of the holiday cost
27-14 days 75% of the holiday cost
13 days or less 100% of the holiday cost

Cancellation Charges will be calculated from the date of written notification of cancellation received by The Rider Social.

Cancellation by The Rider Social

The Rider Social reserves the right to cancel courses, in event of which you will be offered a full refund.

All courses require a minimum of 4 clients to operate the trip.  If this occurs you will be offered a full refund.  The Rider Social will not be held liable for any expenses which you may have incurred as a result of the bookings such as flight costs.


The Rider Social accepts no responsibility for events that cause delays or alterations by war, riot, civil strife, industrial dispute, terrorist activity, closure or congestion of airports, ports, train stations or roads, technical problems with transportation, natural or nuclear disaster, fire, adverse weather conditions or similar events beyond the control of The Rider Social. All descriptions in the brochure that are made are given in good faith based on information believed to be correct at the time. Every effort will be made by The Rider Social to keep web site commitments, we reserve the right to alter operations out of our control.

The Rider Social does not accept liability for any injuries or mishaps to yourself or your equipment beyond the reasonable control of the guide.


All guides working with The Rider Social are fully qualified to lead groups in the environment they are operating. They have the responsibility and the authority to make decisions based on the safety and well-being of the whole group. Should a client be asked to leave the group for any reason there will be no refund offered and The Rider Social will not be liable for any consequential expenditure.  Should a client choose to leave a group voluntarily guide and The Rider Social has no responsibility for your safety or any expenses incurred.

Due to the nature of the environment Guides may also have to change the itinerary of courses, course descriptions should be taken as examples and not as contractual obligations on the part of The Rider Social.

The advertised Guide for any advertised course may be subject to change. Any replacement Guide will be qualified to the same level as the Guide previously advertised.

Travel Documents, Passport & Visas

It is the guest’s responsibility to arrange and obtain any necessary passports and visas.


It is a condition of our accepting your booking that you must take out an insurance policy which provides adequate cover for all foreseeable risks, including mountain evacuation. All policies should cover the entire period of your course and take effect BEFORE the date of the outbound travel. If, in the event of medical or other emergencies that the insurance cover that you have is not adequate it must be understood that you are responsible for the costs involved. We will offer all reasonable assistance.

Valuables & Documents

Clients are responsible at all times for personal documents, belongings and ski/snowboard equipment whether hired or not.


We reserve the right to terminate your course in the event that your behaviour or that of any member of your party is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our other clients, property or any third party. If you are prevented from because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, we will have no further liability to complete your holiday arrangements, and will not be liable for any refund, compensation or additional costs incurred by you. All damages must be paid in full prior to leaving the chalet.

Breakages and Damages

Any breakages or damages must be paid for in full by you before leaving the chalet.

Smoking and Alcohol

In the interests of safety, smoking is not permitted in the chalets. However we request that alcohol is consumed in moderation on the premises.


In the hopefully very unlikely event of there being something not to your liking whilst you are on holiday, you should immediately report it to us. We will naturally do our best to resolve any problems that you have and prevent them from spoiling your holiday. Unless there is a valid reason for not reporting the complaint to us, then we will not consider ourselves liable in respect of such complaints. If you remain dissatisfied, the complaint should then be recorded in writing on your return to the UK and sent to us within 28 days of the completion of your holiday. No liability can be accepted for claims not notified in that period, or if the claim has not been notified to us during your holiday.

Transfers, Arrivals & Departure Day

The Rider Social ask their clients for their understanding on Saturdays, when there may be an overlap between arriving and departing clients. All outgoing clients are asked to vacate their rooms by 10am on the day of departure, so that we can prepare them for the incoming clients. Clients choosing to ski on departure day may leave their luggage in the chalet but unfortunately may not be able to use the facilities, as incoming clients may have already occupied the rooms.

To benefit from inclusive transfers flights clients must be ready to leave Geneva airport at 3pm. Return transfer leaves Chatel at 10am.  For flights scheduled outside these hours clients will be required to arrange private transfers independently.

Special Requests

If you or any of your party has any special requirements you must inform us in writing when you book your holiday. This is to enable us to do our utmost to meet your requirements. However we cannot guarantee that they will be fulfilled and failing this will not constitute a breach of contract on our part.

Financial Security

Your deposit and balance of the holiday cost are held in a business client account at Credit Agricole Des Savoie until you return from your holiday. This means that your money will be refunded if your holiday does not take place for reason of our insolvency.